Feature
Teregna automatically sends SMS notifications to customers when it's almost their turn. They check in, leave if they want, and get a text when they're next. No missed turns. No waiting room crowding. No customers having to ask 'how much longer?'
When a customer checks in with their phone number, they're in the SMS flow. When the person ahead of them is called, Teregna sends them a text: 'You're next at [business name]. Head over now — your spot is ready.'
The timing is configurable. You can set it to notify when they're 1 person away, 2 people away, or at a specific estimated wait threshold. Customers who don't provide a phone number still see their position on the web queue tracker — they just won't receive texts.
Beyond automated notifications, staff can send custom messages directly from the queue card — 'Running a few minutes late, be right with you' or 'Can you come back in 20 minutes?' — without leaving the dashboard or picking up a phone. It's logged against the customer's entry so nothing gets lost.
For clinics, urgent care centers, and high-traffic shops, lobby crowding isn't just a comfort issue — it's a liability. When customers know they'll get a text when it's their turn, they self-distribute. They wait in their cars, in a nearby coffee shop, or outside. Your waiting room becomes manageable without you having to ask anyone to leave.
Customers receive a plain SMS. No app to install, no account to create, no link to tap. Just a text that says it's their turn. The simplest possible experience is often the most reliable one.