Privacy Policy
Last updated: March 2026
What We Collect
Client check-in collects a name, phone number, requested service, and any email the office requests. Visit records include queue status and relevant timestamps. Workspace accounts also contain the account and business details needed to operate the service. Please do not enter tax documents, Social Security numbers, or financial account details into check-in fields.
How We Use Your Information
We use visit details to manage arrivals, show a private ticket, and help the office serve its clients. Where messaging is configured and a client opts in, the phone number is used for notifications about that visit. Checking in does not enroll a client in marketing messages.
Who Sees Your Information
The business owner and authorized staff can see client details needed to manage visits. Authorized Teregna administrators can access the operational information their role permits for support and account administration. Public queue displays show ticket numbers rather than client names.
Product Improvement
We count demo and signup-page openings using only the event type, a tax-office or general context, and the UTC date. These approximate totals are not linked to visitor identities or customer visits. We honor supported Do Not Track and Global Privacy Control signals for these optional measurements. Preparation and first-arrival totals are calculated from existing workspace records. We do not record form contents, session replays, or customer details in discovery measurements.
Browser Storage and Security
The browser stores information needed for sign-in and private ticket access. A short-lived session flag helps avoid counting the same discovery event repeatedly. Security controls use request metadata, including temporary hashed network identifiers for abuse prevention. Hosting and service providers may also keep their own operational logs.
Data Retention
Completing a visit does not delete its record. Visit and account information remains available for the office’s operations until it is removed through an authorized process. Contact hello@teregna.com to request access, correction, or deletion. Discovery event totals are kept for 90 days, with cleanup when subsequent events are recorded.
Service Providers
Teregna uses Supabase for database and authentication services and Vercel for hosting. Configured email, messaging, payment, and assistant providers process the information needed for those features. These can include Resend, Twilio, Stripe, Anthropic, and ElevenLabs for existing configured phone services. We do not sell personal information or share phone numbers for third-party marketing.
Questions and Requests
Contact hello@teregna.com with a privacy question or request. We may need to verify your identity and coordinate with the business that holds your visit record before acting on it.
Policy Updates
Updated September 19, 2026. We revise this notice when the service or its data practices change.