Feature
Teregna's digital waitlist replaces the paper sign-in sheet with a live queue that customers and staff both see in real time. Customers check in once and then go wherever they want — they're tracking their position from their phone and getting a text when it's almost their turn.
A paper list is static. It captures names in order, but it can't tell anyone where they actually stand, how long the current wait is, or when to come back. Customers have to stay nearby and watch — or ask, repeatedly, how much longer.
A digital waitlist is live. Every check-in, every status update, every call-next action changes the queue in real time for everyone. Your staff see the same list customers are watching. When you call someone up, the next customer's estimated wait recalculates automatically.
After checking in, customers see their position in the queue and an estimated wait time based on your business's actual service durations — not a generic 15-minute placeholder. If your average haircut takes 30 minutes and there are 2 people ahead, they see ~60 minutes. If someone ahead of them finishes faster, the estimate updates.
This accuracy is the difference between a customer who feels informed and one who feels like they're guessing. Informed customers stay.
From your Teregna dashboard, you can see everyone waiting, call the next person, mark someone as served, move a VIP customer to the front, or flag a no-show. If a customer added a phone number, you can send them a custom SMS directly from the queue card. Everything updates in real time across all open sessions.
Teregna handles both walk-in queues and scheduled appointments in the same system. Appointments land in the queue at their scheduled time. Walk-ins fill the gaps. Your staff see the full picture in one view.