Feature
Teregna's AI Phone answers inbound calls to your business, tells callers the current wait time, lets them check in over the phone, and answers common questions about your hours and services. It's connected to your live queue — so when it says '4 people waiting, about 22 minutes,' that number is real.
The most common reason customers call a service business is to ask one of four questions: How long is the wait? What are your hours? How much does it cost? Can I add my name to the list?
Teregna's AI Phone handles all four. It answers in your business's name, with a tone and personality you configure. It reads from your live queue data for wait time accuracy, and it uses your configured hours, services, and pricing to answer the rest. The business information — your hours, services, address, staff names — is all configured by you from the dashboard.
The key difference between Teregna's AI and generic phone bots is that ours reads from your actual queue. When a caller asks about the wait, they don't get a scripted 'we're a little busy right now.' They get a real answer: '3 people ahead of you, estimated wait about 18 minutes.'
If the caller wants to join the queue by phone, they can. The AI captures their name and service, adds them to your live queue, and tells them they'll get a text when it's their turn.
The average service business misses 30–40% of inbound calls during peak hours. Staff are busy. Everyone is occupied. The phone rings and nobody can get to it.
Each missed call is a customer who called, got no answer, and went somewhere else. Teregna's AI Phone doesn't miss calls. It answers on the first ring, gives a real answer, and handles the interaction without pulling anyone away from a client.
You configure the AI's name, tone (formal or casual), what it says when the queue is empty, what it says when it's full, and what it does when a caller asks something outside its knowledge. Every call the AI handles is logged in your missed calls dashboard so you have a complete record.